Clerical Officer - Phlebotomy (NHS AfC: Band 2) - Clinical support services - The Shrewsbury and Telford Hospital NHS Trust
The Shrewsbury and Telford Hospital NHS Trust – Telford, District of Telford and Wrekin
An exciting opportunity has arisen to recruit 3 highly motivated people to join our Phlebotomy team to provide an effective and efficient service to patients in a ‘call centre’ environment.
The successful applicant will have significant administration experience within a customer focused environment with IT skills in Excel and Word.
1. The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
2. To provide a ‘call centre’ environment for patients calling to make outpatient appointments.
3. To maintain a high standard of quality in providing an appointments service; supporting patients and professionals, and the Trust in achieving their goals and in particular outpatient waiting times.
4. To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
5. To ensure that patients receive good quality, appropriate documentation/information relating to their appointment.
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
The Phlebotomy team cover inpatients (PRH/RSH only) and outpatients at all 4 sites, providing a service for both GP's and consultants.
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