Summary
Based in our Heat Loss Survey team, you will play a vital role in supporting the smooth operation of our business processes while learning valuable skills for a successful career in administration. You will assist with coordinating surveys, managing customer information, and ensuring effective communication between clients and our technical team.
Wage
£13,312 a year
National minimum apprentice wage
Training course
Business administrator (level 3)
Hours
Monday to Friday 9.00am to 5.00pm with 30 minute lunch break
40 hours a week
Possible start date
Monday 24 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is an excellent opportunity to develop administrative expertise in a growing and environmentally focused industry.
Administrative Support:
* Assist in scheduling and coordinating heat loss surveys with clients and technicians.
* Maintain accurate records of appointments, customer information, and survey results.
* Update and manage databases, ensuring all information is up to date.
Customer Service:
* Respond to customer enquiries via phone and email in a professional manner.
* Provide clear information about services, processes, and fees.
* Liaise between clients and technicians to ensure efficient communication.
Document Management:
* Prepare and issue invoices, quotes, and related documents.
* Compile and organise survey reports for clients and internal records.
* Ensure compliance MCS
Team Support:
* Assist in generating reports and analysing data to improve operational efficiency.
* Collaborate with the technical team to ensure survey results are processed accurately and promptly.
* Support the business with general office duties, such as filing, photocopying, and ordering supplies
Where you’ll work
Unit 12
Templars Way Industrial Estate, Marlborough Road, Royal Wootton Bassett
Swindon
SN4 7SR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEW COLLEGE SWINDON
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* A structured apprenticeship programme with ongoing training and support.
* Knowledge, skills and behaviours as set out in the standard of the Business Administrator Level 3 Apprenticeship.
* Training on the job and via taught sessions at New College Swindon
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths and English (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Time Management
* Proactive
Other requirements
• Small office in semi-rural location- ideally has own transport • Smart-casual dress code • 12-week probation period • 4 weeks' notice period • Company pension • Company events • Weekly study day throughout the duration of the apprenticeship • Location: Office, Site and Home