We are seeking a dedicated and professional Medical Receptionist to join the team at Len Valley Practice. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of the practice whilst maintaining a welcoming environment for all patients.
Willing to work as part of a team, be unselfish, cheerful and act with integrity at all times. If you are passionate about contributing to patient care we encourage you to apply for this position.
Main Duties of the Job
* Greet patients and visitors warmly, ensuring a positive first impression.
* Manage all aspects of patients scheduling processes.
* Answer phone calls, addressing enquiries/directing calls to the appropriate team members.
* Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations.
* Process patients forms, insurance information, and payments as required.
* Assist with administrative tasks such as filings, data entry, with experience of using Emis and Docman.
* Collaborate with clinicians to ensure efficient patient flow and communications within the team.
* Handle any issues/concerns raised by patients with professionalism, empathy and sensitivity.
* Strong organisational skills with attention to detail to manage multiple tasks.
* Excellent verbal and written communication skills to interact with patients and colleagues professionally.
* Ability to work well under pressure while maintaining a calm demeanor in a fast-paced environment.
Job Summary
This is a busy and forward-thinking practice with a good support network.
Job Responsibilities
Main Responsibilities
* Ensure that patients and visitors enquiries are handled courteously, efficiently and confidentially.
* Answer telephone calls in a friendly, polite and professional manner and redirect to other personnel as appropriate.
* Take telephone messages, appointments details accurately and efficiently and enter details onto computer system as appropriate.
* Relay test results to patients, once verified by GP.
* Handle patients verbal complaints initially, seeking advice from Lead Receptionist or referring to Practice Manager as appropriate.
* Check email/tasks/workflows regularly and respond as appropriate.
* Be aware of charges for certificates/claim forms, medical examinations etc and advise patients of charges when necessary.
* Be conversant and deal with procedure for new patients wishing to register with the practice/registering for Online Patient Access.
* Ensure start/end of day checklists are completed.
* Ensure that outstanding matters and information are handed over to colleagues at end of shift/day.
* Be responsible for security of the building if last person leaving.
* Be conversant with Panic Alarm system and act upon this if necessary.
* Attend and participate in Reception, Staff meetings and other meetings as required.
* Be fully conversant with reception procedures/protocols and developments.
* Ensure that scanning of documents and mail are undertaken efficiently and promptly.
* Ensure external/internal mail is given to practice manager for opening.
* Assist with sending out of patient recall letters and other similar correspondence, using email when possible.
* Ensure that reception area and waiting room are clean and tidy. That there is an adequate supply of stationery and forms on reception - these to be printed at Harrietsham.
* Ensure deliveries are signed for and that the requestor is notified.
* Ensure that noticeboards are kept up to date and that appropriate literature is displayed.
* Ensure that kitchen area is kept clean and tidy.
* Contribute to a safe working environment.
* Assist with mentoring/training new reception staff.
* To be smart, polite and courteous at all times.
* To maintain strict confidentiality.
* Any other ad hoc duties as required.
Person Specification
Experience
* Experience in a Healthcare setting would be desirable.
Qualifications
* GCSE in Maths and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Len Valley Practice
Address: Groom Way, Lenham, Maidstone, Kent, ME17 2QF
Employer's Website: https://www.lenvalleypractice.co.uk/
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