Smart Repair Manager
OTE £45,000
Basic Salary: £35,000 - £38,000
Location: Tewkesbury
Hours: Flexible Between 7:00am and 5:30pm (No Weekends)
*Run Your Own Department*
*Own Office Space*
We are looking to recruit a Smart Repair Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
The successful candidate will be an outgoing Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Manager
·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan.
·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance.
·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan.
·Personally, monitoring customer complaints and ensuring that they are resolved quickly and...