Location: Blended between office and home (England and Wales). Time in office negotiable
We are looking for two outstanding people to be Heads of Policy at Citizens Advice. They will have a responsibility for the impact and quality of our superb policy work.
This is an exciting opportunity at an exciting time to work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.
We’re an organisation with a relentless focus on making society fairer. Our unique, realtime, data on the problems people across the country are facing, alongside our strong reputation gives us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.
Across our policy teams you will lead our strategy across different work areas, such as welfare, consumer and public services. You’ll work closely with colleagues in our data, public affairs, brand and marketing and media teams to maximise impact for our clients.
You will set ways of working and approaches to ensuring the team are well supported and reach their potential. Our strong brand will give you fantastic opportunities to engage with those who have the power to make change. The uniqueness of our proposition - a front line service delivery organisation with statutory responsibilities and incredibly rich data - will inform everything you do.
You’ll influence MPs and civil servants, regulators and industry bodies, on behalf of the people who rely on us.
This role also plays a key part in our senior leadership team looking at our policy priorities across the directorate and providing critical challenges to peers across the organisation. You’ll be developing cross cutting work to ensure we have maximum impact across the directorate and lead work to continuously improve ways of working and make sure we are a great place to work. You will offer effective oversight and direction setting for the whole directorate.
If this sounds like a good fit for you please tailor your CV to the essential criteria in the job description.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants