We are seeking a dynamic Service Delivery Manager to oversee the delivery of services through a multi-disciplinary outsourced contract with one of our longest-standing suppliers. This role operates across various functional disciplines and is based within our Property and Estates (P&E) team.
Key Responsibilities of the Supplier/Vendor Contracts Manager include:
* Attend operational performance meetings to ensure seamless contract management, including on-boarding, payment tracking, service delivery, and ongoing improvement.
* Collaborate with internal business owners to support governance, decision-making, and alignment with commercial objectives.
* Conduct data analysis and reporting to help the business make informed strategic decisions and identify trends across areas such as Finance, Site Access, General Practice Estates, and Dispute Resolution.
* Foster strong relationships with stakeholders, suppliers, and service line owners, focusing on improved ways of working, contract management, and partnership growth.
* Ensure that current service levels are maintained and proactively reviewed to meet future requirements, adapting contracts as necessary.
* Provide support in resolving disputes, minimizing Opex spend, and achieving corporate objectives.
The successful Supplier/Vendor Contracts Manager will have:
* Broad experience in estates and property management, including finance, litigation, data, and access management.
* Experience negotiating and amending legal documentation.
* Strong understanding of landlord and tenant legislation and telecommunications codes.
* Excellent communication and negotiation skills.
* Proficiency in Microsoft Office, with advanced knowledge of Excel and PowerPoint.
* Strong stakeholder management and commercial acumen.
If you're an experienced Supplier/Vendor Contracts Manager with a passion for driving performance and building successful partnerships, please send your CV to caroline.kennedy@projectpeople.com.
Supplier/Vendor Contracts Manager
Permanent
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