JIRA Administrator
As a Jira Administrator, you will play a key part in our adoption of JIRA cloud from legacy Jira on-premise; ensuring our Jira environment is optimised for success. You will work closely with business groups to support, gather requirements, improve processes, and troubleshoot system issues.
We’re looking for a forward-thinking individual to drive improvements and efficiencies in the adoption of JIRA cloud across Lifeplus as we move away from JIRA on-premise, for IT teams as well as the Change Management Office. You will engage with teams across all business groups, finding opportunities to educate, support, promote consistency, embed new features & methodologies; ultimately enabling Lifeplus teams to do great things! Leveraging our 365 platform wherever possible through integrations is key.
The role will include but is not limited to:
* Provide ongoing user support and training for Jira best practices to beginners as well as our more experienced users.
* Collaborate with teams to gather requirements and improve processes.
* Troubleshoot and resolve issues related to Jira functionality.
* Supporting our change portfolio through configuring and maintaining Jira projects, workflows, and permissions across all change initiatives.
* Creation of JIRA dashboards and reports for change initiatives and resource managers as well as support for reporting at the change portfolio level.
* Guiding people across Lifeplus on how they can use Jira to meet their team’s requirements.
* Guiding our support team on how to address complicated requests and taking decisions to facilitate the right outcomes.
* Documenting our configuration and change management.
Candidate Profile:
* Proven experience in Jira administration.
* Strong understanding and hands-on experience of creation and maintenance of Jira workflows, dashboards, reports, and permissions.
* Excellent communication and problem-solving skills.
* Ability to work collaboratively with teams.
* Knowledge/experience in advanced search using Jira Query Language.
* Excellent communication skills; excel in establishing relationships, take pride in earning trust and building a reputation as a go-to person in the JIRA space.
* Be able to create learning material, use Atlassian university/pre-created material and deliver user training.
* Be able to collaborate across technical and non-technical teams, breaking down barriers to ensure people, requirements, and commitments are aligned.
* To have a background in configuring and administering Jira products.
* To be analytical. Proactively seek opportunities, involve teams, design solutions, document processes, gain sign-off and collaborate effectively through to completion, showing superb attention to detail.
* Have leadership skills. You are comfortable being the expert in the room and having others looking to you for technical direction and decisions.
* You welcome a challenge and question the status quo, striving to recommend and implement quality improvements.
The values you’ll stand by:
* Be generous with your knowledge, knowledge is only powerful if you share it with others.
* Bring integrity, listen first and then speak.
* Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
* Have quality at the heart of what you do, always give your best and expect the same from others in return.
What we offer you:
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Contributory hospital and health cash plan
* Free monthly Lifeplus nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers
Hours and Days:
* Monday to Friday, 37.5 hours per week
Location:
* Lifeplus House, Little End Road, St Neots, PE19 8JH
* Hybrid working: 1 to 2 days per week in the office
Please note: The successful applicant will be required to undertake a criminal record check.
Please advise us in advance if you have any special requirements if you are asked to attend an interview.
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