Provide wrap around support to families accessing Caudwell Childrens Autism Service from application to discharge. Welcome families and remain present through the assessment at Caudwell internation childrens Centre. Provide scheduled, telephone/virtual support to families following their Autism assessment. Provide reception cover on the clinical and main reception. Respond to telephone, written and electronic enquiries. Support triage and maintain team inboxes. Attend feedback meetings and support families to receive their assessment outcome when requested by the clinical team. Support families whilst at the Caudwell International Childrens Centre. Specifically, meeting and interacting with families in a helpful, courteous and friendly manner. Carry out online research to provide families with useful, meaningful resources, signposting and information. Supporting the Next Steps Family Workshops. Support and oversee volunteers carrying out tasks to aid service delivery. Answer queries on our LIVE CHAT! Build positive relationships with families accessing Caudwell Children services maintaining a family-centered approach. Build up knowledge and understanding of community and statutory services available to families (parent/carer groups, education and special educational provision, EHCPs, Local authorities, Health, CAMHS and voluntary services). Contribute actively to the required monitoring of outcomes. Create and maintain high quality, accurate records Effectively contribute to the safe and smooth running of Caudwell Childrens services. Assist in preparing rooms for activities and families, ensuring the room and activities are safely tidied away at the end of the session. Support children and young people in an efficient and safe manner, reporting assessment results and problems identified accurately back to the relevant member of the MDT. Assist and supervise volunteers carrying out their roles as part of the Family Support Team. Liaise with members of the MDT and other Charity departments in a professional and timely manner. Other: Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy. Uphold the principles and practice of customer care and continuous improvement. Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018. Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect. Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures. Ensure maintenance and security of physical, financial and information resources. Demonstrate commitment to ongoing personal and professional development. Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures. Attend training as appropriate to the role, applying knowledge gained to the workplace. To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders. Ensure compliance with statutory and non-statutory bodies. Adhere to all Caudwell Children policies and procedures. Demonstrate commitment to Caudwell Childrens mission, vision and values. Work flexible hours to meet the needs of the business.