An exciting opportunity has become available in the Healthy Knowsley Service, within our Lifestyle Hub single point of access team.
This role provides line management support to Wellbeing Assistants working with individuals at the start of their health and wellbeing journey, supporting them to access relevant lifestyle support that meets their needs and preferences. This role is part of the Healthy Knowsley Service and provides a positive and personalised experience for the individual.
The postholder will ensure the provision of a comprehensive, efficient, and effective running of the Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role in managing the day-to-day running of the Wellbeing Hub and will manage staff within the team to include day-to-day management, monitoring of A/L, sickness, and liaison with the Senior Health Improvement Practitioner to ensure Hub cover across the service. The post holder will contribute to service reports and monitor Wellbeing Hub KPI’s.
The postholder, alongside our Senior Health Improvement Practitioner, will monitor the service performance and ensure that the service maintains a high-performance level in terms of achievement of key performance indicators and quality of service delivery.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and is also commissioned for services that cover the North West, North Wales, and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
PRINCIPAL RESPONSIBILITIES
1. Provide high quality support to the day-to-day running of the Wellbeing Hub.
2. Provide induction training and ongoing review of training and development needs.
3. Review staff rotas – ensuring appropriate coverage at all times.
4. Liaise with management team concerning staffing and organisation of work.
5. Ensure efficient and appropriate levels of communication to all team members and colleagues within the service, including Team Huddles.
6. Manage the allocation of tasks in the planned or expected absence of team members.
7. Ensure Wellbeing Hub staff maintain effective information governance and follow trust policy regarding patient confidentiality/patient records.
8. Take responsibility for supervision and PACE reviews for Wellbeing Hub staff.
9. Work effectively with individuals in other agencies to meet clients’ needs.
10. Create, document, implement, and communicate new SOP’s as and when required.
11. Discuss with other team members how policies, standards, and guidelines will affect own work.
12. Ensure that any contact with service users/carers or other individuals is carried out in a sensitive and professional manner.
13. Support the day-to-day organisational/management responsibilities of the Wellbeing Hub throughout the maintenance of record systems (e.g., annual leave or sickness).
14. Manage and prioritise own work in accordance with the demands of the service.
15. Produce statistics, documents, and reports, using various computerised systems, as and when required.
16. Have an excellent working knowledge of all Microsoft Office applications, including the setting up, maintenance, and development of databases in Excel and Access and be able to utilise these skills and train other staff.
17. Produce audit reports when requested.
18. Input and maintain appropriate computer and manual clinical records and statistical data in relation to case management recording.
ESSENTIAL QUALIFICATIONS:
* NVQ level 3/Diploma Level of knowledge gained through qualification and/or relevant experience in Business/finance – or Social Care.
DESIRABLE
* Level 3 Extended Diploma in Information Technology.
KNOWLEDGE/EXPERIENCE:
Essential
* An understanding of the social determinants of health and how they impact activation, health and wellbeing, and health outcomes.
* Knowledge of how health can be experienced differently by diverse communities.
* Experience in developing and maintaining databases or spreadsheets.
* Experience in the line management of staff.
* Experience of monitoring and improving standards of practice within a staff team/service.
* Knowledge of software packages.
DESIRABLE
* Knowledge of administrative and secretarial duties.
VALUES:
* Continuous Improvement
* Accountability
* Respectfulness
* Enthusiasm
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Strong customer service belief
* Transparency and honesty
* Discreet
* Change oriented
SKILLS:
* Good organisational & planning skills including ability to prioritise work.
* Excellent skills in Microsoft packages.
* Good analytical skills.
* Good interpersonal skills and good oral and written skills.
* Good report writing skills and knowledge of completing local audits.
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