Summary
As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, & personal experience. You'll deal with a wide range of situations. Our customers will count on you for a professional & empathetic response to an often-stressful time. This is a permanent role, your apprenticeship is just the start of your career with us!
Wage
£23,387 a year
£3,200 per annum London location allowance
Training course
Insurance practitioner (level 3)
Hours
Monday to Friday, 9am-5pm.
35 hours a week
Possible start date
Monday 8 September
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.
Your role could involve:
* Receiving and recording new claims
* Reviewing claim details and gathering additional information
* Providing empathetic and efficient support to our customers when they need us most
* Providing updates, answering inquiries, and addressing customer concerns
* Reviewing complex technical files
* Investigating potential fraudulent claims
* Working with large volumes of data
* Collaborating with other departments
* Assisting in negotiations and settlements, preparing and issuing payments or denials.
Where you’ll work
70 Mark Lane
London
EC3R 7NQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DAVIES LEARNING SOLUTIONS LIMITED
Your training course
Insurance practitioner (level 3)
Equal to A level
Course contents
* Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
* Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
* Analyse data to make evidence based decisions.
* Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
* Apply appropriate method of communication for audience and circumstances.
* Records, verifies, maintains and where appropriate, shares information.
* Compliant with relevant governance, policies and procedures.
* Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
* Balances competing priorities in order to meet deadlines.
* Builds and maintains positive relationships.
* Work as part of a team to help achieve results.
* Identify potential claims fraud and determine the correct action to prevent loss.
* Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
* Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
* Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
* Gather and interpret relevant information to provide a return on insurance decisions.
* Match client’s needs with available insurance products and services.
* Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
* Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
* Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
* Analyse data to make evidence based decisions.
* Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
* Apply appropriate method of communication for audience and circumstances.
* Records, verifies, maintains and where appropriate, shares information.
* Compliant with relevant governance, policies and procedures.
* Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
* Balances competing priorities in order to meet deadlines.
* Builds and maintains positive relationships.
* Work as part of a team to help achieve results.
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Team working