You will be responsible for the effective day-to-day operation and maintenance of all Wastewater Network powered assets e.g. pumping stations, combined sewer overflows and detention tanks within a defined geographical area. You will ensure the smooth operation of assets minimising any impact on the customer and ensuring excellent customer service at all times. You will provide the first call response, carrying out basic electrical and mechanical maintenance activities in response to reactive incidents Job Accountabilities Providing first call response, carrying out basic electrical and mechanical maintenance activities in response to reactive incidents, you will be accountable for Root cause analysis and raising further work as appropriate for the appropriate skill set in order to resolve issues and prevent repeat failures. You will also be accountable for: Ensuring compliance with United Utilities health and safety policies and procedures at all times including the accurate and reliable completion of all regulatory data and statutory health & safety data on company systems Completion of planned and proactive operational and mechanical maintenance activities. Reviewing alarm data at powered assets and identifying any amendments as necessary to the area Technical Officer (Maintenance). Liaising with the Wastewater Network Teams and internal and external customers / stakeholders as required. Ensure that all assets at each powered asset / site facility are registered / de-registered correctly on United Utilities corporate system. Proactively looking at ways of reducing the number of pollution and/or flooding incidents arising from pumping stations and other powered asset failures. Responsible person for issuing internal and external permit to work and access certificates to framework contractors, Ensure that all powered assets are compliant with their regulatory EA permit conditions at all times. Ensure that operational and mechanical investment needs are correctly identified for powered assets, and investment needs are submitted and reviewed regularly. Delivering excellent customer service and first time reactive resolution, keeping the internal and/or external customer informed throughout, improving levels of customer satisfaction. Attend planned customer appointments, and respond to any internal and / or external customer complaints and/or escalations regarding any powered assets. Knowledge and Skills In order to succeed in this role it is essential that you are able to demonstrate basic maintenance understanding of the operation of powered assets, and a general understanding of wastewater network activities. You will hold a minimum of National Vocational Qualification (NVQ) Level 2 qualification in Mechanical Maintenance (or equivalent in a relevant technical area). You will also be able to demonstrate: Flexible approach to a highly varied workload and the ability to work on your own initiative. Good communication skills - able to develop contacts across teams and departments. Good IT skills Hold a full UK driving License Additional Information A 7am-7pm, 7 days per week shift pattern will be in operation and a shift premium will apply. The successful candidate will be required to take part in an out of hours standby rota and you must be able to respond to call outs within a reasonable time of the initial call. This is a physically demanding role and duties will include climbing ladders, accessing manholes, working at heights, entering confined spaces and you may be required to work off access platforms Network Maintainer Controllers will hold or be trained to United Utilities internal standard in operating and maintaining wastewater powered assets. Whilst we have tried to highlight the key skills that will be required to undertake this role they are not all essential at the outset. A willingness to undertake the necessary training would be expected, and appropriate support and development will be provided. Benefits We believe in empowering you to achieve your aspirations and dreams, both in your work and in your life. To help you achieve your goals, we offer a variety of voluntary benefits that you can select according to your needs and preferences. A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.