The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.
Responsibilities
* Interpret and enter prescriptions;
* Clarify prescription orders with pharmacist and/or clinician as appropriate;
* Label and fill prescriptions for the pharmacist to verify;
* Perform pharmaceutical calculations;
* Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
* Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids;
* Prepare medication for delivery to patients and departments;
* Provide medication delivery services to patients within hospitals;
* Answer, resolve and triage inbound inquiries;
* Provide outbound therapy/medication adherence check-ups;
* Secure refill prescriptions;
* Resolve insurance-related issues and assist patients with various forms of financial assistance;
* Maintain pharmacy inventory including drug ordering and receiving;
* Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns;
* Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
* Manage, organize, and update relevant data using database applications;
* Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
* Identify trends, resolve problems; recommend improvements; implement change;
* Actively participate in process improvement initiatives;
* Act as a value-added business partner to stakeholders throughout the organization;
* Protect the organization's value by keeping information confidential;
* Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
* Willing to do whatever is necessary for the betterment of the Company;
* Other duties as assigned.
Job Qualifications and Specifications
Required Licensure/Certification: Applicant must be registered in the State of Rhode Island as a Pharmacy Technician or Pharmacy Intern.
Years of Experience: Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.
KNOWLEDGE & SKILLS
Demonstrates a specialized level of knowledge and thorough understanding of the practices/procedures related to:
* Ability to foster a cooperative work environment;
* Strong interpersonal and communication skills and the ability to work effectively with branch departments;
* Knowledge of computerized information systems;
* Knowledge of specialty pharmacy reimbursement: state, federal and commercial;
* Ability to maintain record keeping systems and procedures;
Demonstrates a working and solid understanding of the practices/procedures related to:
Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality focused, maniacal attention to detail, highly computer proficient (knowledge of EPIC Willow and Cerner software system a plus).
PATIENT RELATIONS
Maintains quality levels and standards as they relate to providing direct and indirect patient care.
* Conduct all job duties in accordance with established hospital and regulatory requirements.
* Maintain and respect the confidentiality of any patient, employee and/or any other sensitive information.
* Work effectively with others; help others to solve problems; promote teamwork and cooperation among individuals and/or departments.
* Show flexibility and willingness to extend self over and above the call of duty.
* Willingly help others to solve problems.
* Demonstrate ability to satisfy job requirements in situations involving unusual work demands.
* Display a positive attitude to patients and/or co-workers; set a good example to others.
* Adhere to hospital policies and procedures at all times.
* Be present and on time according to scheduled hours.
Care New England Health System (CNE)
and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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