Community Shop Manager - Wylde Green (LWG)
* Flexible over 7 days Full or P/T
* Retail
* Last day to apply: 2 Feb 2025
Contract Type
Location
Hours
37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 7 days
£23,556 (Retail Band B)
Exciting News! We are looking to recruit a Community Shop Manager. Have you got a passion for fashion and love working in your local community? Then this is the role for you!
As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.
Qualifications
Knowledge and experience
1. Previous retail management or supervisory experience
2. Understands health and safety regulations and has the ability to enforce policies and processes
3. Ability to plan and prioritize workloads and delegate accordingly
4. Experience in Visual Merchandising
5. Good written and outstanding communication skills
6. Experience of sales management, profit and loss
7. Ability to work on own initiative
8. Local community knowledge
9. Understanding of charity retailing
10. Previous line management experience
11. Experience in achieving goals and identifying opportunities
12. Has the ability to implement and enforce policies
13. A desire to work as part of a team to generate fresh and innovative community-based ideas
14. Experience and/or understanding of Gift Aid processes and procedures
15. Experience of working with volunteers
16. Some experience of EPOS systems
Values
Exhibits our hospice values and behaviours
Skills
1. Flexible and able to adapt to change on a daily basis
2. Able to complete physically demanding work in the form of standing for long periods and moving stock
3. Ability to lead on all administrative tasks, such as cash handling
4. Be a keen problem solver
5. Ability to follow organisational policy and procedures
6. Has basic ability with IT/Office/SharePoint
7. Proven ability to work within a team and have effective working relationships
8. Demonstrate an understanding of effective team leadership
Personal Attributes
1. Willingness to learn
2. Flexible and adaptive to change
3. Good interpersonal skills
4. Good time keeping & strong work ethic
5. Conducts themselves in a professional manner
6. Good organisational skills
7. Inclusive and diverse in their approach
8. Able to work under pressure
Other requirements
1. Eligibility to work in the UK
2. Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Benefits
* 25 days holiday plus bank holidays (Pro-rata for part time employees)
* Group pension scheme, matching contributions of up to 8%
* Life assurance scheme, up to the state pension age
* Enhanced maternity and paternity benefits
* Enhanced sick pay, rising with service
* Access to blue light and charity worker discounts
* The Hub Wellness Support
* Eligibility for flu vaccine
* Employee Assistance Programme
* Access to Mental Health First Aiders
* Cycle to work scheme
Professional Development
All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.
Regular training and personal development opportunities, with internal career progression being a focal point of team growth.
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date; however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, which may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
Should you require any further information, please email: stg.recruitment@stgileshospice.com
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