Are you passionate about providing excellent customer service? At Wren Kitchens, we’re looking for friendly and resourceful individuals to join our Customer Installation Centre at our Barton-Upon-Humber HQ. You will create a brilliant experience for our customers who have chosen our installation service to turn their dream kitchens or bedrooms into reality Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time. If you are a confident communicator with a real desire for developing your customer service skills and strive for outstanding customer service, you could find a role in our Customer Installation Team where your personality and passion allows you to make a real difference to the customer experience. Main Responsibilities: Proactively resolving customer queries and issues through various channels of communication Taking ownership of each customer contact to provide the best resolution Provide all Wren customers with an exceptional and inspirational experience Demonstrate empathy and clear understanding when liaising with customers in a professional manner Identify and report on processes that could result in a poor customer experience Support our Wren Approved Installers in the field and assist in problem solving customer queries Creative and responsible decision making when resolving customer queries What Wren Offer: Free access to our state of the art on site gym, open 24/7 Enjoy subsidised meals in our two fantastic restaurants Free on site parking Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral Free refreshments brought directly to your desk throughout the day Free annual eye tests as well as a contribution to new glasses Free uniform included Nationally recognised qualifications available after 6 months continuous service About You Desirables: Strong communication skills and a customer-first mindset Empathy and professionalism when resolving issues Ability to stay organised and multitask Must haves: Good computer skills (MS Office) and reliable attendance Comfortable working in a fast-paced environment Reliable with excellent attendance About The Company Why Wren Kitchens? At Wren Kitchens, we’re not just passionate about kitchens, but also our people. With over 100 showrooms, a successful US expansion, and recognition as the UK’s Number 1 place to work, we’re growing quickly. Be part of our journey to excellence