How would you like to work with 'We are swim’ - one of UK’s most successful sport and leisure businesses?
We are looking for an engaging and inspiring individual to work as a Customer Service Representative to join our industry-leading team.
We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilizing multi-channel communications. You are detail-oriented and fanatical about providing the very best level of customer service.
You will be working in a busy and vibrant office with an open space feel and embrace our culture of fun and a fast-paced environment.
Responsibilities
* Delivering an Olympic standard service to new and/or existing customers, responding accurately to all customer inquiries (phone, email, chat, social media) meeting SLA’s and Contact Centre KPIs.
* Enrol new customers onto subscriptions and ensure that all relevant records are updated, and correct processes are followed.
* Manage the Customer Journey, provide product awareness, and resolutions to customer issues to aid customer retention.
* Continually develop product knowledge to enrich the Customer Journey and provide first-point resolution.
* Ensure the accuracy of financial processes and correct recording.
* Administration and wrap-up work relating to customer interactions.
* Work with the Customer Manager to develop and implement new ways of working to improve efficiency and foresee possible delays or complications and help plan strategies to avoid or minimize them.
Person Specification/Skills
* A minimum of 5 GCSE’s or equivalent (including Literacy and Numeracy)
* Desirable: NVQ Level 2 or above in Customer Service or equivalent
* Experience in a customer service role or working within a target-driven organization committed to quality service delivery
* Excellent Organization and Planning Skills
* Strong communication skills and a customer-centric mindset.
* A proactive approach to problem-solving and accountability for your work.
* Competent with MS Office and Outlook
* Effective at Multi-Tasking and managing different workflows
* Team Player
Flexible approach to working hours needed with some early evening and weekends possible.
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