We are seeking to hire Front Office Supervisor - Nights to join our team in the City of London. The ideal candidate will be responsible for supervising a Night Front Office Associate and the overall care, hospitality, and service given to our customers throughout their stay.
About us
Hotel Saint is a new kind of hotel, one thats modern, smart, and attentive. All the essentials, simplified. Great hospitality, uncomplicated. Were 272 rooms of contemporary, understated style. Where everything we do is done exceptionally well, with great care and precision. Everything is always just right. Youll find us on Aldgate High Street in The City, right next to the Aldgate Underground station.
This is a full-time position and is based on-site at the hotel.
Position: Front Office Supervisor - Nights.
Responsibilities
* High level of guest service in constantly maintained and in line with department Procedures
* Ensure that our guests receive a fast, efficient and friendly check-in and checkout
* Ensure that all customer queries or requests are handled in a polite and efficient manner
* Portray a Yes I can attitude at all times
* Be proactive in solving guest issues, take ownership and use empowerment guidelines
* Maintain a positive attitude at all times with both the guests and the team
* Coach and counsel the receptionists to ensure a quality operation
* Handle overnight room service in the absence of receptionist
* Be fully conversant with all health and safety procedures
Requirements
* Knowledge of Opera PMS Systems
* Experience in a similar environment and team supervision
* Eager to learn
* Flexible with a 12-hour overnight working shift pattern requirement
Benefits
* Discounts in Highgate Hotels worldwide
* Private pension
* Employee Assistance Program available
* Complimentary meals on duty
* Career development opportunities
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