Infrastructure Engineers (Azure focused or standard)
We are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations. This position entails support and development of the company’s global infrastructure. Key components include servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security.
You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Principal Duties, Responsibilities & Accountabilities:
* Monitor, support and maintain the global on-premise and cloud.
* Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.
* Develop, manage, and implement infrastructure projects to deliver business-wide solutions.
* Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities.
* Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.
* Manage the security and integrity of data and IT, educating staff on good working practices.
* Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure.
* Take ownership to ensure that all work and changes are performed in such a way as to minimise disruption to existing business operations.
* Be proactive in designing and documenting infrastructure processes, procedures, and standards.
* Establish working guidelines and document processes for the design and management of networked applications across the business.
Essential Skills:
* Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc.).
* Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019), Active Directory, and Group Policy.
* Comprehensive experience with VMWare, vCentre, & related technologies.
* Good understanding of Storage, SAN, NAS & Backup technologies.
* All-round IT infrastructure specialist with at least 3 years hands-on experience.
Additional Desirables:
* Hands-on experience of installing, supporting, and managing NetApp Storage.
* Azure cloud landing zones, networking & security.
* Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking.
* Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup.
* Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune).
* Implementation and management of Active Directory/Group Policy management within a corporate environment.
* Management of Zabbix & SolarWinds Patch.
* Previous experience of working in an IT project environment, with active involvement within a managed services framework.
* Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication.
* Previous experience of IT integration projects covering email environment, file access, domain membership & user management.
* Good working knowledge of firewall and security practices.
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