Job Title: Assistant Store Manager
Location: Yardley
Hours: 39 hours per week
Shift Patterns: 5 days out of 7 (Weekend work included)
Salary: Competitive
An excellent opportunity has presented itself to join our client, an industry leader in the fashion sector, as their Assistant Retail Store Manager. You will join the management team, reporting to the Retail Store Manager.
As the Assistant Retail Store Manager, you will maximise business profitability by optimising sales opportunities whilst working within planned costs. You will manage day-to-day operations of the store, delivering excellent customer service through staff training and leading by example.
Primary Responsibilities
1. Increasing Store Profitability & Sales:
1. Monitor store performance daily, weekly, and monthly, providing reports and updates to assist the store manager in improving performance.
2. Utilise KPIs to enhance store performance and sales.
3. Maintain awareness of store performance metrics such as customer footfall, conversion, and average spend.
4. Show initiative in product placement and prioritising concessions.
5. Ensure staff are aware of sales targets and expectations.
6. Train staff in visual merchandising.
7. Ensure sales floor layout reflects company guidelines to encourage customer flow and create sales opportunities.
2. Customer Service:
1. Demonstrate good customer awareness and interaction at all times.
2. Seek continuous improvement in service levels.
3. Improve product knowledge among staff and yourself.
4. Line manage store assistants.
3. Staff Management:
1. Assist the store manager in recruiting staff, ensuring recruitment remains within budget.
2. Assist with onboarding and inducting new staff.
3. Monitor, review, and appraise individuals, identifying potential for development.
4. Set and implement clear work objectives for the team.
5. Maintain and enhance successful business relationships.
Experience & Requirements
1. Previous experience as a retail supervisor/manager, preferably within fashion.
2. Experience supervising teams.
3. Confident in leading small teams.
4. Exceptional customer service skills.
5. Flexible to work weekends and longer shifts when required.
6. Willing to work 39 hours per week with shift flexibility.
7. Proficient in administration, reporting, and health & safety.
8. Experience with recruiting, onboarding, training, and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined above.
Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
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