We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Organisation: Kirklees
Directorate: Adults & Health
Service Area: Communities and Access Service
Hours: 35
Number of Jobs: 1
Location(s): Civic Centre 3, Huddersfield
Position type: Permanent
Grade: 6
Your employment status will be checked; if you do not meet the above requirements, your application will be rejected.
Our employees are at the very heart of the services we provide to the community. To help us achieve our ambitions, we want the best possible team. In return, we will ensure you are rewarded with a great range of staff benefits to support you in and out of work.
Your working week will be Monday to Sunday on a mixed shift pattern of 4 days on, 4 days off, and 3 days on, 3 days off, working to a 14-week rolling rota which includes days, nights, weekends, and Bank Holidays.
As a Service Access Officer, you will deal with general and emergency telephone enquiries on behalf of numerous council services, outside of normal office hours. For example, emergency housing repairs and night-time noise complaints. The team will also be responsible for the day-to-day monitoring and operation of CCTV cameras and associated equipment.
On a day-to-day basis, you will provide excellent customer service at all times in a positive, sensitive, and respectful manner, adapting your approach as appropriate to ensure equality of access for all. Many of our customers are vulnerable, carry complex sets of circumstances, and can be demanding about a resolution to their needs. Equally, the work can be very rewarding, and many individuals and families will benefit significantly from the advice and guidance you will provide.
You will be required to access various computer systems to retrieve and input information. You will need accurate keyboard skills with the ability to talk and type and understand confidentiality issues relating to customer information.
Full training will be given to enable you to acquire an in-depth knowledge of relevant services, and you will be required to successfully complete an enhanced Disclosure and Barring Service check. You will also be asked to undertake necessary checks and training to obtain a Public Space Surveillance CCTV Operators Licence issued by the Security Industry Authority.
We work in a culture where we share knowledge and help each other, so there is plenty of support after training.
Some of the staff benefits we offer include:
* Employee Healthcare
* Discounts with local and national retailers
* An organisational culture dedicated to learning and development
If this sounds like your next role, we would love to hear from you! If you would like to find out more about the role and responsibilities, please see the attached Job Profile.
Neil J Heppenstall is the manager for this role; please contact them on 01484 221000 for an informal discussion, or if you need any more information.
We know there’s a wealth of talent among people who have a disability, and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description, please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
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