Customer Service Advisors - Radius Housing
* Closing Date: 15 September 2024
* Location: Radius Offices, Holywood
* Salary: £23,500 (SP5) to £24,702 (SP8) per annum
* Contract: Permanent
* Job Ref: FHA03927
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity, i.e., rents, neighbourhoods, allocations, housing, and repairs.
Hours: 37 per week (Monday to Friday, to include a mix of 10am to 6pm and 12pm to 8pm shifts)
Criteria:
To be shortlisted, candidates need to provide evidence of the following as a minimum:
1. Good general level of education to include GCSEs or equivalent level qualifications, in both English and Maths OR a minimum of six months’ customer service experience, communicating with customers via phone.
2. Evidence of ability to handle sensitive and confidential information in a workplace environment.
3. Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities.
4. Excellent level of IT literacy with working knowledge of Microsoft Office packages, to include work-related experience of Excel, Word, and Outlook.
5. Fluent in both spoken and written English language.
In return, we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full-time education up to 18 years of age), free employee health checks, and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Radius reserves the right to enhance criteria to facilitate shortlisting. Association-wide waiting lists may be compiled for future same or similar vacancies permanent/fixed term which may arise. Radius is an Equal Opportunities Employer.
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