Patient Care Develop and record improvement consistent with the outcome of patient feedback Involve patients, families and carers in the identification of patient-centred concerns and priorities Demonstrate empathy and compassion when communicating with patients, carers and relatives Evaluate the effectiveness of protocols and modify plans accordingly Encourage staff to adopt an integrated care approach meeting an individual patients needs Provide guidance to the administration and clinical teams Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high-quality patient experience Maintain compliance with CQC regulations ensuring the practice meets the essential standards keeping accurate and legible evidence for inspection purposes Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care Oversee and develop patient services with members of the management team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access Strategy and Service Development Share and contribute expertise Communicate, motivate, and inspire others to deliver excellent standards of care Challenge restrictive cultures and champion new ways of working to deliver enhanced patient focused care and improved productivity Support the development of a learning organisation by identifying, challenging, and reporting poor performance which may affect patient safety Contribute to appropriate service developments and quality improvements project managing when required Make recommendations for change and lead on service improvement and delivery of key targets Shape services in accordance with local and national policies and drivers Act as a professional champion and advocate for the practice Financial Resources/Management Assist the Practice Manager in the preparation of accounting information at year end Support the Practice Manager to ensure financial claims are made within the relevant timeframes and maximise Practice income Support the Practice Manager and PCN Partners and staff to achieve maximum clinical targets for QOF and Local Enhanced Services Information Resources/Information Systems Support the Practice Manager to ensure all protocols and policies are reviewed and updated in line with recommended guidelines Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection. Supporting team members to analyse the information obtained and reporting findings Ensure data is kept in line with the practice records retention policy Convene meetings, preparing agenda's and minutes and chair as necessary Oversee the maintenance and content of the practice website and patient leaflets Autonomy/Scope within Role Work competently and autonomously without supervision in accordance with practice policies and procedures Acknowledge limitations in own competence and only undertake activities for which competence can be assured Exercise professional judgment and expertise to create precedents and deal with problems. Apply best practice policy guidelines where appropriate Collaborate with relevant professionals to develop practice protocols Monitor and lead improvements to standards of patient care and patient access requirements Health and Safety Develop health and safety policies and procedures in line with current legislation and update changes promptly Support and evaluate site to ensure building is properly maintained, safe, effective, fit for purpose and compliant in line with health and safety regulations Ensure practice is compliant for cleanliness and infection control Support the Fire Safety Inspections for Building and Fire Safety Equipment in line with local policies Ensure arrangements are in place for calibration and repairs of practice equipment Record accidents in practice accident book and act on any concerns highlighted Support the Practice Manager to complete health and safety risk assessments HR Recruitment and Retention Support the management of staffing levels within practice budgets Support the practice manager in the updating of contractual information, staff handbook, job descriptions and well-maintained personnel files Ensure staff are inducted in line with practice induction policies and adequately trained in order to fulfil their role Employment/Employment Law Deal with sickness and record in line with practice policy Resolve disputes and grievances adopting a no blame culture Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary Record, authorise and oversee annual leave Record staff risk assessments where necessary Training, Education and Staff Development Take responsibility for own continued professional development and contribute to the continuing professional development and appraisals of team members Make effective use of learning opportunities Undertake annual mandatory training updates in line with practice policies Engage in the appraisal process implementing effective monitoring systems Facilitate and promote a learning culture that encourages others to develop their full potential Encourage healthcare professionals to disseminate good practice Work with the Partners to undertake continual personal and professional development Undertake relevant training as required. Continually update own knowledge and skills within the role Information Governance It is the responsibility of all staff to respect the confidentiality of the practice, it's patients and it's staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to: Only access a person's identifiable information as required in the execution of their duties Disclose information appropriately, in line with the Data Protection Act 1998 To store confidential information in line with practice protocols and policies Non-disclosure of private and confidential information regarding the running of the practice and/or its finance. All such information from any source is regarded as strictly confidential