Do you go above and beyond to ensure you give the best service?
Are you someone who is a strong advocate for change?
Can you use effective leadership skills to lead a team to drive forward service improvements?
If so, we have the perfect opportunity for you to join our diverse and evolving team!
As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. ,This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 12 members of staff across several test centre locations.
Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.
Your key responsibilities include, but are not limited to:
* Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
* Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
* Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
* Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
* Working collaboratively with other areas of the business to deliver desired outcomes.
For more information about the role and responsibilities please see the attached Candidate Pack.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .