Senior Product Manager- Finance Systems I Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier.
The Viator Platform Product team is seeking an experienced and enthusiastic Senior Product Manager to lead the team on solving complex underlying Finance problems & opportunities. You will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions and grow as a Product Manager.
As a Senior Product Manager, you will set the vision for our Finance platform, establish and execute a roadmap that advances us toward your vision while meeting the needs of multiple stakeholders across the company: Engineering, Product, Marketing, Finance, Trust & Safety, and Legal. You will own and develop a complex and integral billing platform, financial reporting, as well as our payout platform which disburses payments to thousands of small & large businesses every month in multiple currencies. This is core to the Viator and Tripadvisor business.
We’re looking for someone who is passionate about building platforms, deeply understands the complicated regulatory and commercial environment around payments, values simple interfaces for complex products, and thrives in a fast-paced, collaborative environment. In this role, you will help define and shape the overall Finance platform function, providing our Finance teams with tooling and capabilities that enable them to efficiently manage the billions that flow in and out of Viator & Tripadvisor annually. This is an opportunity to have an impact on how the business operates and continually innovate with a globally recognized leader in travel.
Responsibilities
* Define and own the Billing and Financial reporting (and Payout platforms)
* Manage and optimize enterprise billing processes
* Create and optimize sales tax processes globally, along with supporting/driving DST requirements
* Provide comprehensive financial reporting to support strategic decision-making
* Implement advanced self-serve tooling for Finance teams to efficiently manage caseloads
* Oversee merchant billing processes for Viator transactions
* Efficiently handle exchange rates, defining new and cost-effective strategies
* Evaluate existing tooling and make recommendations to better manage billing/invoicing/remittance for Viator merchants to support business scaling
* Forge strong relationships with internal teams, including Engineering, Product, Marketing, Finance, and Legal, and external partners
* Partner with the Finance department to materially improve cash flow & routing opportunities
* Develop business cases that drive efficiency, including evaluating and recommending implementation options
* Develop specs for engineering teams to implement and collaborate to ensure stakeholder requirements are understood
* Set prioritization, including managing the backlog
* Serve as a product evangelist and subject matter expert across the company
* Facilitate the creation and maintenance of proper product documentation
* Assess emerging products and policies to measure their potential value or threat to the company
Required Skills/Experience
* 5+ years product management experience, including 2+ years within a marketplace and/or complex billing and accounting products at scale
* Deep understanding of the complicated regulatory and commercial environment around payments
* Good understanding of APIs and best practices for creating and sharing REST APIs
* Exceptional attention to detail, strategic thinking, and stakeholder management
* Affinity for simplifying complex regulatory and financial requirements into executable plans
* Strong ability to rapidly identify, communicate, and resolve technical issues with multiple engineering teams
* Tenacious with a strong sense of ownership, working quickly and effectively under pressure
* Excellent communication skills, comfortable communicating at all levels
* Excellent writing and documentation skills
Perks of Working at Viator
* Competitive compensation packages, including base salary, annual bonus, and equity
* “Work your way” with flexibility to suit your lifestyle
* Flexible schedule promoting work-life balance
* Donation matching for qualifying charitable donations
* Tuition assistance for qualified programs
* Lifestyle benefit for personal spending
* Travel perks including discounts
* Employee assistance program for life’s challenges
* Health benefits with great coverage
Our Values
* We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
* We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
* We’re better together. We learn from, accept, respect, support, and value one another.
* We serve our customers, always. We listen, question, respond, and strive for wow moments.
* We strive for better, not perfect. We provide a safe environment to make mistakes, iterate, improve, and grow.
* Our workplace is for everyone. We want you to bring your unique identities, abilities, and experiences.
If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to let us know the nature of your request.
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