Key areas of responsibility Strategic management and planning Keep abreast of current affairs and identify potential threats and opportunities Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development Monitor and evaluate performance of the practice team against objectives; identify and manage change Develop and maintain effective communication both within the practice and with relevant outside agencies Prepare and annually update the practice development/strategic plan, oversee the implementation of the aims and objectives Assess and evaluate accommodation requirements and manage any development and expansion plans Financial management Manage practice budgets and seek to maximise income Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant Monitor cash-flow, prepare forecasts and reports for the partners as required Oversee the manage and reconciliation of the Practices bank accounts; negotiate/liaise with the practice bankers Oversee and monitor the reconciliation of income and expenditure statements and purchase/sales ledger transactions Manage partners drawings and liaising with the accountant Manage and monitor PAYE for practice staff and maintain appropriate records Manage contributions to the practice pension scheme(s) and maintain appropriate records Manage appropriate systems for handling and recording of cash and cheques and petty cash Ensure appropriate financial controls in place to protect access to the practices bank accounts Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Keep abreast of changes in employment legislation Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) Organisational Convene meetings as required and specifically: attend Partners meetings and take notes. Chair Management Meetings and Nurse Meetings and attend Practice Clinical Meeting Maintain compliance with NHS contractual obligations. Oversee the production of the annual calendar of meetings Develop practice protocols and procedures, review and update as required Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review health and safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the practice has adequate disaster recovery and business continuity procedures in place Arrange appropriate maintenance for practice equipment Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Promote and develop the PPG (Patient Participation Group) Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments system Oversee and/or organise Practice timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Information management and technology and Information Governance Evaluate and plan practice IT implementation Keep abreast of the latest developments in primary care IT including DoH (Department of Health) initiatives such EPRs (electronic prescribing records) and disease coding and regularly update the practice management team Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Set targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance, business continuity plan and disaster recovery plans in place. Ensure all procedures/policies around Information Governance are in place together with organising and keeping records of staff training Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Oversee and/or maintain the practices website. Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice infection control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards and initiation of remedial/corrective action where needed Actively identifying, reporting and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) and lead on annual infection control inspection. Routine management of own team/team areas and maintenance of work space standards Communication Communicate effectively with other team members Communicate effectively with patients and carers Ensure effective communication and working relationships with external organisations such as Trafford and GMICB, Sale Central PCN, NHS England, GMSS, SST LMC Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services Apply practice policies, standards and guidance. Responsibility for CQC compliance ensuring systems and processes are up to date as required by the CQC. Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Representation of the Practice externally Active engagement with and attendance at each meeting of the Sale Central Primary Care Network Engage with all statutory bodies external to the practice as required including Trafford Clinical Commissioning Group and any subsequent successor, CQC, Trafford Council