Main area: Corneo Plastic Grade
NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Fri 8am - 5.30pm on a rota basis)
Job ref: 276-7030873-Ac
Site: The Queen Victoria Hospital Trust
Town: East Grinstead
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 16/03/2025 23:59
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video-led ‘virtual’ consultations, we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge, and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as:
* Tailored personal development to support career aspirations, including accredited clinical and management development programmes
* Flexible working arrangements for a work-life balance that suits you and your needs
* A dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
Sustainability
At Queen Victoria Hospital, we want to be the first Net Zero Hospital in England, and to achieve that, we want every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light, and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
An opportunity has arisen for a full-time, well-organised and enthusiastic individual to join the Outpatients Reception Team based onsite at the Queen Victoria Hospital. The Reception areas are fast-paced; therefore, candidates should have the ability to work well under pressure and as part of a team. You will provide a courteous service using your excellent interpersonal skills to assist both patients and clinical staff.
The post holder is required to provide reception duties for the Outpatient Departments (OPD) and the Attend Anywhere Clinic waiting areas and to provide administration and clerical support for the services, some of which may be non-routine.
Main duties of the job
* Manage Outpatients and Virtual clinic reception desks for the department and deliver an excellent patient experience by meeting and greeting stakeholders in a friendly and professional manner.
* Validating patients’ identification and demographic details. Where new or revised information is obtained, update PAS.
* Check that patients' arrivals and departures are correctly recorded on trust systems which are currently Enlighten for check-in and Attend Anywhere for Video consultations.
* Maintaining contact with patients waiting either in person or online.
* Managing the flow of patients and their carers through the reception area, identifying those who may require assistance or be highlighted as a priority to the clinical staff.
* Maintaining regular communication with the clinicians throughout the session and making sure they are aware of any patient who has been waiting a long time.
* Book follow-up appointments as and when requested by the clinician.
* Manage the Reception team email box and decide on the appropriate course of action to ensure that all queries are responded to within 24 hours.
* Ensuring that patient cancellations and DNAs are dealt with in accordance with the Access policy.
* Ensure visitors and patients are directed to the appropriate waiting area, as required, keeping parents/carers/patients regularly informed of any delay.
Person specification
* Maths & English Grade C/5 or above
* Proven knowledge of Word, Outlook, and Excel
* Information Governance Guidelines within a Healthcare setting
* NVQ Business Administration Level 3
* Understanding of RTT18
* Experience of working in a frontline Reception of a healthcare setting
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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