A great opportunity joining a global packaging organisation at UK their centre of excellence. You'll be supporting users across the globe with a customer- centric approach. The role:Change, incident and request management Collaborate with other service analysts to uphold agreed SLAs Support in quarterly reviews reporting on SLAs Make recommendations for continuous improvements to operational procedures Effectively manage and resolve technical escalations Server support, networking, backups and restores Fast resolution and fulfilment approach Site visits when required Experience to succeed:Minimum of 4 years working in a Service Analyst role Active Directory, Windows 10, Intune, Office 365, GPO, SCCM Networking - WAN and LAN technologies Proficient in supporting a Microsoft environment - Windows Servers 10-19 Scripting with PowerShell Worked in an ITIL driven, fast-paced, environment Running Backups and Restores Strong people and communication skills Benefits include:A salary up to £43,000 Hybrid working- 2 days office, rest at home Pension contribution 25-days holiday plus bank holidays Progression and development opportunities Working in a friendly and inclusive team Optional on call after probation - financially remunerated Sound good?Click apply now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)