Position Summary
The Team Leader is responsible for ensuring the delivery of quality services and maintaining customer satisfaction through the leadership, training, and motivation of team members. They provide on-site leadership, supporting a positive and productive working environment, and ensure compliance with all company and customer guidelines.
Reports to: Site Manager
Key Responsibilities
Client relationship & Business development:
o Build and maintain positive relationships with customers and on-site personnel.
o Provide regular updates and ensure daily communication with stakeholders at the site level to address any concerns or operational challenges.
Operations:
o Train inspectors and ensure their adherence to processes, including conducting audits to validate compliance.
o Communicate changes in project requirements and work instructions to the team, ensuring seamless execution of tasks.
o Document and report non-conformances to the Site Manager and proactively suggest solutions.
o Make independent decisions to address subjective or unforeseen scenarios based on project needs.
o Troubleshoot process flow issues, spikes, or changes in criteria in collaboration with the Site Manager.
o Manage material movements using inventory management tools, such as scanners, when necessary.
o Act as an inspector when required, ensuring quality standards are met.
o Enforce compliance with local Health & Safety legislation and company-sp...