We are looking for an enthusiastic individual to join our family team to assist with administrative duties.
Nature & Scope:
Provides support to fee earner(s) to enable them to deal with clients efficiently and effectively. Delivers high level of customer service to clients. Projects a professional image to visitors and telephone callers at all times by greeting, welcoming, and directing them appropriately. Works collaboratively with colleagues to facilitate the smooth running of the office.
Key Responsibilities:
* To provide general administrative support to colleagues where directed by line manager.
* To prepare correspondence and documents as directed by line manager by audio typing and copy work.
* To organise post and ensure this is signed by fee earner (or as otherwise directed) and ready to be dispatched at the end of each day.
* To manage the electronic diary of fee earners as directed by line manager, and to ensure that fee earners are aware of upcoming tasks/appointments.
* To manage incoming post and filing (hard copy and electronically) as directed by line manager, including scanning and time recording where appropriate.
* To manage files so that documents are readily accessible.
* To ensure that confidential information is not passed on to third parties without permission from line manager.
* To ensure that the relevant case management systems used are updated promptly and accurately.
* To ensure that client files, both paper and electronic are organised and stored correctly and securely.
* To handle information in a manner consistent with the firm’s policies relating to data protection and information security.
* To organise meetings as directed and to prepare the room in advance if required and tidy up afterwards.
* To screen calls, emails and letters received.
* To liaise with clients and third parties as effectively as possible.
Handling Inbound Telephone Calls:
* To ensure that calls are answered promptly (preferably within three rings) and professionally.
* To deal with enquiries effectively in the absence of the fee earner.
* To take accurate messages and pass them on to the correct recipient in a timely manner.
* To promptly direct callers to the appropriate member of staff if they are not the intended recipient.
* To greet visitors efficiently, and in a positive, professional and friendly manner.
* To project a positive and professional image to visitors to the office, including personal presentation.
* To make visitors feel welcome.
* Preparing meeting rooms for your fee earner prior to them seeing visitors.
* To tidy meeting rooms after your fee earner has finished using it.
Collaborative Working:
* To maintain good working relationships with colleagues.
* To backfill other administrative functions within the office as required – for example providing cover for reception.
* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations.
Safety Awareness:
* To monitor visitor access and maintain security awareness, following appropriate policies and procedures.
* To ensure that their working environment is safe and clean and to eliminate potential slip and trip hazards.
* To report any potential safety hazards to line manager.
Package:
* Competitive salary.
* 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year.
* Entitlement to join the company pension scheme.
* Entitlement to participate in the firm’s cash healthcare scheme.
* Enhanced maternity package (subject to qualifying conditions).
Other Candidate Information:
* The role will be based at our Northwich office but there will be a contractual requirement to work at any of our Cheshire offices.
* Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
* Any offer is conditional upon receipt of a satisfactory reference, and a basic DBS check, Social Media check, Adverse Media check, Sanctions check, Employee Credit check and a check with our Regulatory Body.
* Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.
Job Type: Full-time
Pay: From £21,866.00 per year.
* Additional leave.
* Company pension.
* Enhanced maternity leave.
* Free parking.
* On-site gym.
* On-site parking.
Benefits Include:
Applications will only be considered if submitted on our application form. Please submit completed forms to Diane Powell, HR Manager at careers@poolealcock.co.uk
Postal Address:
Mrs Diane Powell, HR Manager, Poole Alcock LLP, The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE
#J-18808-Ljbffr