Job summary
1. To receive and welcome patients to the X-ray department, working on rotation in main and ultrasound and Cauldwell reception areas of the Radiology department.
2. To use Radiology information systems, (CRIS/PIMS).
3. To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.
4. To receive patient arriving at the reception and giving clear directions to relevant patient waiting area.
5. To deal sensitively and discreetly with patients' queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressive patients and their relatives.
6. To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.
Main duties of the job
7. To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate. To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request.
8. To proactively oversee the length of wait for all patients, use appointment sessions to a maximum to ensure no waiting list breaches occur and highlight any potential problems with possible solutions to manager.
9. To schedule appointments on CRIS (Radiology computer system) taking into account the patient's medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. Check menstrual cycle dates for certain examinations. To provide straightforward clinical information to patients where necessary.
10. To be familiar with and to use continuously the Imaging Department and ICE and IPM computer system to register patients, track files, make appointments and deal with records of patients who do not attend. Undertake day-to-day housekeeping inclusive of backup of the CRIS computer system. Use CMIS Maternity system for checking details of patients.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
11. To make appointments when required- printing appropriate prep sheets posting or phoning patient depending on urgency of appointment.
12. To be familiar with the duties and provide cover for other members of the Clerical Imaging Directorate team when required to ensure that fully integrated office systems are maintained.
13. To maintain records for the department, including DNA, waiting lists, number of referrals and ad hoc audit information.
14. In a courteous manner to communicate with patients, visitors and staff face to face, throughout the working day responding to queries, giving information and directions as required.
15. To liaise with all staff within the department ensuring that the patient information is transmitted to the appropriate professional group in a timely manner.
Person Specification
Qualifications
Essential
16. Good standard of general education
17. GCSE Maths & English (or equivalent)
Experience
Essential
18. Previous admin/clerical experience
19. Customer Care experience gained in a service or similar setting
Desirable
20. NHS experience
Knowledge
Essential
21. Knowledge of patient record information systems
22. Well-developed interpersonal skills able to converse in a positive manner at all levels
Personal Skills
Essential
23. Ability to Prioritise workload ad work on own initiative with limited supervision
24. Ability to work under pressure and meet deadlines