DIMENTIONS OF ROLE
Hours: Five shifts of nine hours rostered between Monday to Friday, including one-hour unpaid lunch on each day worked; making a total of 40 working hours per week. Weekend and evening work will apply.
KEY PURPOSE OF ROLE
As a Hospitality Coordinator your primary objective is to support in the coordination and delivery for 60+ suites and seven hospitality experiences’ food and beverage operation on matchdays. Help to continuously improve quality of the hospitality products and service provided at Lord’s Cricket Ground.
KEY TASKS AND ACCOUNTABILITIES
1. Client and Guest Experience: To have an in-depth knowledge of MCC’s hospitality offerings. To continually strive to improve, innovate, and drive the customer experience across hospitality. Responsible for online site setup for the sale of all hospitality products.
2. Food and Beverage: To complete hospitality food and beverage briefs. Management of allergen process for hospitality. Regular communication with kitchen and cellar teams to ensure smooth operation across hospitality. To assist with the coordination & delivery of hospitality events, including menu tastings and training days.
3. Suite Portal: Support with end-to-end delivery of guest suite portal, including setup, deadline management and invoicing. Liaise with internal and external stakeholders to ensure seamless guest experience.
4. Ticketing: Ticket allocation and fulfilment across hospitality for all matchdays.
5. Pre-Match Preparation: Efficiently coordinate all matchday collateral, including matchday function sheets, table plans and check-in lists. Ensure setup of hospitality venues to the highest standard, including collaborating with the Estates Department to resolve issues and maintain the venues at optimal presentation levels.
6. Labour Planning: Support securement of hospitality venue managers, including communication and contracts. Assist with staffing coordination for hospitality areas.
7. Training and Briefing: Coordinate and deliver training for matchday teams during training days. Assist with collation of managers packs for all matchdays. Delivery of detailed matchday hospitality briefings to operations teams.
8. Financial Reporting: Complete regular analysis of hospitality data and provide reports on food & beverage consumption, consumer data and guest experience feedback throughout the year. Contribute to budget input and end-of-year reporting for hospitality review.
9. Supplier and Partner Coordination: Support the Hospitality Manager with supplier, partner and agency relationships, e.g. hospitality hosts, ambassadors, theming providers, packaging providers and third-party caterers.
To carry out any other reasonable request as directed by the Hospitality Manager & Head of Hospitality Operations.
This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.
PERSON SPECIFICATIONS, SKILLS AND QUALIFICATIONS
* Passion to work within the hospitality, restaurant and/or events industry.
* Exceptional interpersonal skills to build rapport and effectively communicate with guests, staff, and stakeholders.
* Strong ability to manage tasks, prioritise workloads, and maintain operational efficiency.
* Excellent written and oral communication skills to ensure clarity in internal and external correspondence.
* Ability to manage budgets, control costs, and optimise resources while maintaining high service standards.
* Maintains a high standard of personal presentation, reflecting the premium nature of the role and environment.
* Ability to remain composed, efficient, and effective during high-pressure situations and tight deadlines.
* Excellent accuracy and attention to detail, critical for ensuring operational excellence and guest satisfaction.
* Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, for reporting, communication, and planning purposes.
* Demonstratable coordination experience in a similar business or environment.
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