OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Retail team where you will work closely with the Business Management team, being a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions.
Working as part of the Retail team, our ideal team member will have excellent decision making and communication skills.
RESPONSIBILITIES
* Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved
* Respond to a reported business/service incident and initiate the business incident management process
* Hold regular meetings with Stakeholders to discuss business Incident Management trends and queries
* Collaboratively work alongside incident management team to ensure that all protocols are diligently followed
* Implement and own the business incident management process and liaise with IT in resolving the incident
* Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as business incident management perspective
* Collaboratively work alongside the IT Incident Management Team to identify/support root cause analysis and remediation of issues
WE WOULD LOVE TO HEAR FROM YOU IF:
* You have the ability to influence and gain agreement with regards to planning and prioritisation
* You are a prompt, clear decision maker, able to provide clear guidance to working groups and project teams
* You have the ability to prioritise own work and develop concise, executable plans which align clearly with business directives; can drive initiatives autonomously, keeping the various senior colleagues up to date as required
* You have the ability to communicate very clearly and articulately in numerous formats. This includes verbally, when leading a team / working group and communicating via reports
* You have the ability to think and act independently
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
* Have a relevant subject-related qualification (e.g. CISSP, CISM, CRISC)
* Have work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.