Business Support Administrator
Location: Hybrid - 2 days In Lancaster and 3 days from home
Citation Cyber are a cyber security services company based in the UK, with offices in Lancaster and Manchester. We offer a range of cyber security solutions, from threat mitigation to testing, training and much more. We are not only thought leaders in the cyber security field, but our main office is based at Lancaster University, recognised as the Centre of Excellence in Cyber Security Research.
Citation Cyber are part of the Citation group of companies, one of the UK's leading providers in Cyber, Health and Safety, HR, Employment Law and ISO services to businesses.
We are looking for a highly organised and detail-oriented Business Support Administrator to manage bookings, credit control, and customer queries. This role requires excellent organisational skills, the ability to work to deadlines, and a customer-centric approach.
The role
1. Administrative Support: Manage all bookings, diaries, and related administrative tasks.
2. Credit Control: Oversee and maintain credit control processes, ensuring timely payments.
3. Customer Queries: Handle customer inquiries efficiently via email.
4. Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also ensure smooth fulfilment of sales once transactions are completed.
5. CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.
6. Deadline Management: Work efficiently to meet all deadlines and organisational goals.
7. Email Communication: Maintain professional email correspondence with clients.
Here's a taste of the perks we roll out for our extraordinary team members:
1. 25 Days of Holiday + Bank: Enjoy 25 days of holiday, plus bank holidays.
2. Birthday Bliss: Enjoy a day off on your birthday.
3. Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
4. Growing Families: Vouchers and special perks for expectant parents.
5. Healthcare cash plan: Private healthcare for your well-being.
6. Pawternity Leave: A day off to welcome a new pet.
7. Community Days: A day off to volunteer and give back.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
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