Business Support Administrator Location: Hybrid - 2 days In Lancaster and 3 days from home Citation Cyber are a cyber security services company based in the UK, with offices in Lancaster and Manchester. We offer a range of cyber security solutions, from threat mitigation to testing, training and much more. We are not only thought leaders in the cyber security field, but our main office is based at Lancaster University, recognised as the Centre of Excellence in Cyber Security Research. Citation Cyber are part of the Citation group of companies, one of the UK's leading providers in Cyber, Health and Safety, HR, Employment Law and ISO services to businesses. We are looking for a highly organised and detail-oriented Business Support Administrator to manage bookings, credit control, and customer queries. This role requires excellent organisational skills, the ability to work to deadlines, and a customer-centric approach. The role Administrative Support: Manage all bookings, diaries, and related administrative tasks. Credit Control: Oversee and maintain credit control processes, ensuring timely payments. Customer Queries: Handle customer inquiries efficiently via email. Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also Ensure smooth fulfilment of sales once transactions are completed. CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions. Deadline Management: Work efficiently to meet all deadlines and organisational goals. Email Communication: Maintain professional email correspondence with clients. Here's a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we've got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best. Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements