Location: Milton Keynes
Sector: Rail
Job Type: Permanent
Salary: £26,000 per annum
Contact: Adam Marriott
Contact Email: Adam.Marriott@txmrecruit.co.uk
Contact Phone: 1332974922
Job Ref: BH-36697
Published: 2 days ago
Expiry Date: 2024-11-08
Start Date: 2024-10-08
Consultant: Adam Marriott
Are you a Customer Service Advisor looking for your next opportunity? We have a new permanent role based in Milton Keynes for a growing transportation business.
As an experienced Customer Service Advisor, you will have a salary of up to £26k per annum, subject to skills and experience, with working hours of Monday – Friday 8.00 a.m. - 5.00 p.m. and Friday - 8.00 a.m. - 4.30 p.m.
In this role, you will manage the customer experience journey, including product information, customer complaints, and resolutions. You will support the team by answering phone calls and using our body shop management system – Autoflow for general enquiries, updates, creating notifications, booking in customers, arranging vehicle collections/returns, and general administration. You will also assist the Office Manager with invoicing and debt control.
To qualify for this position, you must have proven experience in the automotive industry, working in a customer service-focused role. You should have the ability to multi-task and adapt to changing priorities, along with exceptional administration skills, experience in MS Office, and basic Excel. Basic Sage accounts knowledge would be an advantage to assist the Office Manager in their absence but is not essential.
You must be dynamic and enthusiastic in your approach, computer literate, and an excellent communicator who is self-motivated and able to work to a high standard in a fast-paced environment. This role requires multi-tasking and flexibility, along with a focus on customer satisfaction and professional representation.
A clean driving license is required for the role.
You will be joining a company with over 40 years of knowledge and expertise in the industry, appointed by manufacturers and insurance companies. We are a market leader in equipment, including four-wheel alignment Hunter equipment (Geometry), ADAS autonomous driving resets/cameras, diagnostics, air-conditioning units, and EV tooling.
If you have the above skills and are interested, please click to apply.
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