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Customer Service Team Manager, Edinburgh
Client:
Search
Location:
Edinburgh, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
1
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
1. Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
2. Establish performance benchmarks and hold team to those goals.
3. Resolve customer conflicts and handle escalation procedures.
Qualifications
1. Bachelor's degree or equivalent experience.
2. 3+ years of customer service experience.
3. Excellent written and verbal communication skills.
4. Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
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