This is a lovely role for a Team Leader to join a vibrant People Services Team. This fast-growing and award winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation. If you thrive in a fast-paced environment where no two days are the same, this is the opportunity for you!
About the Role:
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. You'll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.
Key Responsibilities:
1. Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
2. Drive excellent customer service through various channels, promptly resolving queries.
3. Organise and coordinate daily tasks for your team, balancing workloads across activities.
4. Ensure quality in all communications and adherence to data protection regulations.
5. Implement continuous improvement initiatives, maximizing the use of technology.
6. Collaborate with the wider People team to enhance employee engagement and support.
7. Oversee peop...