Communication and Working RelationshipsTo ensure patients are treated with courtesy, dignity and respect Planning and OrganisationTo provide reception service for all patients and visitors to Dunlop Ward and at times cross cover for sickness and annual leave across other ward areas Working RelationshipsVerbal skills to be able to communicate effectively on a daily basis with:Consultants and their teamsNursing StaffClerical StaffAllied Health ProfessionsManagement TeamPatients/Relatives/CarersGeneral publicGP PracticesOther Hospitals both in and out of the district Policy and Service ResponsibilityTo ensure that private, overseas, Scottish/Welsh and Northern Irish patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy Confidentiality The post holders work will bring them into contact with matters of a confidential nature, particularly information relating to the diagnosis and/or treatment of patients individual staff records, information regarding contracts, tenders etc. may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality Information Technology and Administrative DutiesEnsure that all patient records and investigation results are available when required by the nursing and medical staff Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.