Job Title: Receptionist
Location: Boutique Hotel, Lymington
Contract: Full-Time, Permanent
Shifts: 5 days out of 7, including weekends, covering early and late shifts.
Job Description:
We are seeking a friendly, reliable, and customer-focused Receptionist to join our dynamic team at a charming boutique hotel located in the heart of Lymington. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience for all who stay with us.
Key Responsibilities:
1. Guest Check-In & Check-Out: Efficiently manage guest check-ins and check-outs, ensuring smooth arrivals and departures.
2. Customer Service: Provide exceptional customer service, offering assistance with reservations, inquiries, and guest requests.
3. Reservations: Handle phone calls, emails, and online bookings, ensuring accurate data entry and up-to-date availability.
4. Guest Relations: Address any guest concerns or complaints in a professional and timely manner, ensuring their comfort and satisfaction.
5. Administrative Tasks: Maintain accurate records, process payments, and ensure the hotel’s database is up-to-date.
6. Communication: Liaise effectively with housekeeping, management, and other departments to ensure seamless service delivery.
7. Security & Safety: Ensure the safety and security of guests by following hotel policies and procedures, including emergency protocols.
Key Requirements:
1. Experience: Previous experience in a hospitality or customer service role is preferred, although not essential.
2. Skills: Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
3. Flexibility: Ability to work a flexible schedule, including weekends and evenings. Shifts will be scheduled for 5 days out of 7, covering early and late shifts.
4. Attention to Detail: High standards of accuracy and attention to detail in handling bookings, payments, and guest requests.
5. Team Player: Willingness to work collaboratively with other team members to ensure excellent guest service.
6. Tech Savvy: Comfortable using hotel management software, email, and standard office applications.
7. Local Knowledge: Knowledge of Lymington and the surrounding area is a plus, to provide guests with recommendations and information about the locality.
Benefits:
1. Competitive salary based on experience.
2. Opportunity to be part of a close-knit, professional team.
3. Staff discounts on hotel services and facilities.
4. Opportunities for career development and training.
5. A beautiful and vibrant working environment in a boutique hotel.
If you are passionate about delivering exceptional guest experiences and are looking for a rewarding role in a welcoming and picturesque setting, we would love to hear from you!
Job Type: Part-time
Pay: From £12.50 per hour
Expected hours: No less than 16 per week
Additional pay:
1. Tips
Schedule:
1. Weekend availability
Ability to commute/relocate:
1. Lymington SO41 9AA: reliably commute or plan to relocate before starting work (required)
Experience:
1. Hotel: 1 year (preferred)
Work authorisation:
1. United Kingdom (required)
Work Location: In person
Application deadline: 08/02/2025
Reference ID: Reception
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