You will ensure all tenants within the Northwest region have a current, signed
Assured Short-hold Tenancy agreement (AST) which includes services provided at the property
Facilitating and submitting tenants Housing Benefit application online and obtaining a reference number
In liaison with the credit control team who monitor all rent received for the Northwest region and the rent short-falls taking the necessary action to correct deficits.
Informing tenants of their responsibility for paying charges at the checking in stage of a tenancy. E.g. Council Tax, personal area utilities, TV licence and personal insurance, ensuring that the tenant receives and signs the rights to rent pack confirming that they accept and understand the terms.
Regularly visiting properties and being directly responsible for arranging planned and reactive maintenance checks of properties managed by CEDAR in the Northwest.
Undergo Fire Risk Assessment training to be able carry out FRA inspections of properties managed by CEDAR.
Deal promptly with cases of Anti-Social Behaviour
Liaise with appropriate external professionals in respect of tenants changing needs including support provider input
Inspect voids in order to arrange repairs and decorations for the re-letting of void properties
Ensure that re-lettings standards have been achieved through post works inspection as required.