Technical Administrator
£25,500 per annum
Monday - Friday, 09:00 - 17:00
Egham
Key Responsibilities:
1. Input and cleanse data in SAGE 200, the company's ERP system.
2. Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries to the best of your ability.
3. Prepare quotes, process small part orders from customers, and issue invoices accordingly.
4. Handle sales orders from contracts managers by registering orders, creating quotes (as needed), confirming orders, issuing delivery notes, and generating invoices.
5. Manage service and maintenance cases through Sicon.
6. Handle the return of goods for repair, warranty, or service.
7. Allocate stock to contracts as needed and assist in maintaining accurate stock records.
8. Investigate and resolve customer inquiries, ensuring a satisfactory outcome.
9. Identify areas for improvement in current workflows and systems.
10. Take ownership of mistakes, resolving or escalating them as necessary.
11. Ensure the continual accuracy of all data handled.
12. Work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs.
13. Provide coverage for colleagues during their holidays or absences.
14. Foster and maintain effective working relationships across departments.
15. Assist with any other tasks as directed by ...