CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Contract Support Job Responsibilities Provide a comprehensive financial and administrative service. Responsibilities Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. Positively respond to both our internal and external customers through effective communication and personal accessibility. Understand procedures and processes and operate them to the required standard. Examples of these are: Ensuring compliance to policies and procedures They will need to be trained and fully competent on the system Coupa which we use to raise PO's, raise invoices, pay suppliers and all other finance aspects of a contract. Ensuring that sales invoices (to the client) are raised in a correct and timely manner, raising client invoices on a monthly basis to charge for maintenance and for extra works jobs, this will be billed separately. Also, in the case that it is necessary they would also raise credit notes. Raise all maintenance invoices with thorough detail and specifications to meet commercial requirements, get these approved by the correct members or staff, sent out to the suppliers, arrange maintenance visits and approve the payment of the supplier invoices. Ensuring that Extra Works/Variable works PO's are raised in Coupa, sometimes requesting the quote prior to this, send PO to supplier, organise the visits and deliveries of goods, once job is completed the CS needs to ensure that the invoice from the supplier gets approved in the system in order for AP to make the payment Raising purchase orders in line with company requirements, following commercial guidelines. Raising Work orders on service insight for jobs required onsite. Assisting the Contract Manager in the management of WIP by having regular meetings in order to determine what can be include in the monthly client billing Management of Debt, chasing the correct people in order to makes sure we know why invoices have not been paid on time and when they will be paid. Understanding the contract, including scope and terms & conditions. Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment. Maintaining on site personnel records including training matrixes, holiday and sickness records. Timesheets of the engineers need to be logged on the portal for overtime and expenses. Assist with monthly Client reporting Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators Achieve results within quality and time restraints. Perform with an understanding of business requirements, changes and ensuring continuous improvement. Actively participate in a diverse and effective team. Convey messages and ideas clearly and openly. Involve people and influence decisions. They are responsible for filling in all finance aspects of the contract review pack (monthly meetings held to review the previous month). Often, they are given the responsibility for many more aspects along with KPIs and QSHE. They also attend the meetings and have a large input. Qualifications needed: A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access Experience 3 years' experience in a similar role. Previous experience of a customer-facing role using operating systems such as Coupa or service insight software. Some financial / accounting experience would be an advantage. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. GWSEMEA