Are you an experienced Travel Consultant? Are you experienced working remotely and looking for your next home-based role within the Travel Industry?
We are working with an established Tour Operator who are looking for an experienced Customer Experience Executive to join their Reservations / Customer Service team.
Promptly dealing with all customer interactions throughout the customer lifecycle to maximise conversion opportunities and deliver outstanding customer service.
Responsibilities and Tasks:
1. Ensure all incoming calls are answered promptly and dealt with to the best of ability.
2. Respond to and follow up on any sales or customer care enquiries received by post, email, telephone, webchat, or any other channel.
3. Accurately complete bookings and amendments following instructions and using correct codes, prices, and updating the new client database.
4. Maximise upsell opportunities by ensuring that clients are offered all upgrades and extras on every booking.
5. Assist clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests, and general queries.
6. Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
7. Ensure clients are sent any relevant holiday documentation upon booking and explain online check-in and Manage my Booking.
8. Ensure all email enquiries, web chat, social media interactions, text messages, and WhatsApp enquiries are answered promptly and dealt with to the best of ability.
9. Any other duties deemed necessary by your Supervisor, Manager, or Director.
Core Competencies
1. Customer centric attitude
2. Professional and courteous in all interactions, verbal or non-verbal
3. Ability to work under pressure
4. Ability to deal with difficult situations or points of conflict
Experience
1. Experienced in a customer-facing role in a busy environment
2. Experience in travel is desirable
The Package:
Salary - £24,000 + commission
Fully remote
Opening hours are 9am-8pm Monday to Sunday - working 5 days per week (1 of those days includes a weekend day). The shift is generally 9am-5.30pm (occasionally 10am-6.30pm and 11am-7.30pm)
Lots of travel perks
Interested?
Please click APPLY or contact us.
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