St Luke’s has a vacancy for a Patient Safety Facilitator to join its Quality Team based at our Hospice in Turnchapel, Plymouth.
This is a permanent, 30-hour per week vacancy.
St Luke's
St Luke’s Hospice Plymouth is an independent charity providing specialist advice and support to people with progressive life-limiting illnesses in Plymouth, Southwest Devon and East Cornwall. We believe that everyone deserves quality end of life care, no matter where.
We work with our community, in partnership with others, to achieve dignity, comfort and choice for people affected by life-limiting illnesses through delivering and influencing exceptional care.
The Role
You will provide support to the quality team, working closely with the Associate Director of Quality & Patient Experience to undertake a variety of key administrative and support functions. The Patient Safety Facilitator will have a focus on patient safety and experience, compliance, complaints and audits, you will have strong administrative skills, a solid understanding of essential IT systems and an ability to prioritise a diverse workload.
Key Duties Will Include:
* Support the application of the Hospice Risk and Incident Management System.
* Act as first point of contact for feedback and complaints.
* Support robust clinical governance and quality policies and procedures.
* Develop Systems and processes to ensure all governance can be evaluated accordingly.
* Work closely with CQC registered Manager.
* Support the administration of regular cyclical meetings.
* Synthesise and present various data.
* Produce regular governance, quality and audit reports.
Knowledge and Experience Required:
* Experience of working in clinical governance and / or quality, safety or service improvement in a health and social care setting.
Equality and Diversity
We value and respect the diversity of our people and welcome applications irrespective of people's age, disability, gender identity and gender expression race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential.
We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
If you would like an informal chat about the role, please email in the first instance Frances Hannon, ‘Associate Director of Quality & Patient Experience’ on
St Luke’s are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone can bring their whole selves to work. We therefore particularly encourage applications from candidates who are likely to be underrepresented in St Luke’s workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQ+ people.
Please note St Luke's Hospice Plymouth does not possess a license to sponsor individuals to work in the United Kingdom.
Closing Date: 23 March 2025
1st Interview Date: 31 March 2025 and 1 April 2025
2nd Interview Date: TBA
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.