Job Description
This is an exciting opportunity to join our dynamic customer service team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and complaints via phone and other communication channels.
About the Job
You will work closely with customers to understand their needs and provide solutions that meet those needs. Your excellent communication skills, both verbal and written, will be essential in this role, as well as your ability to remain calm under pressure.
Key Responsibilities
* Handle customer inquiries and complaints via phone, email, and other communication channels
* Provide accurate and timely information to customers, addressing their queries and resolving their issues
* Work collaboratively with colleagues to achieve team goals and objectives
* Participate in training and development programs to enhance your skills and knowledge
Requirements
To be successful in this role, you will need:
* A strong customer service background, preferably in a call centre or similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, managing multiple priorities and deadlines
* Strong problem-solving skills, with the ability to think critically and creatively
Benefits
We offer a range of benefits to support your career growth and well-being, including:
* A competitive salary package
* Ongoing training and development opportunities
* A supportive and inclusive work environment
* Access to a comprehensive employee assistance program