Customer Service Advisor Location – 310 Broadway, Salford, M50 2UE Salary – £11.42 As a Customer Service Advisor at Sodexo Offices in Salford, you are a proactive problem solver and a valued connector between our services and customers. You play a crucial role in ensuring exceptional experiences for every customer, delivering high-quality service with care and efficiency. Your dedication contributes directly to the satisfaction and loyalty of our clients and customers, making a meaningful impact every day. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you’ll do: Respond promptly and professionally to customer inquiries via phone, email, or in person. Resolve customer issues and complaints efficiently, escalating when necessary to ensure satisfaction. Provide accurate information about Sodexo’s services and offerings. Maintain detailed records of customer interactions and transactions in our systems. Assist with administrative tasks and contribute to team projects as needed. What you bring: Exceptional communication and interpersonal skills, with the ability to build rapport and trust. Proven experience in customer service or a related field. Strong problem-solving abilities and attention to detail. Proficiency with computer systems, including CRM software and Microsoft Office. A positive, can-do attitude with a commitment to delivering excellent service. What We Offer Working with our company is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Flexible and dynamic work environment. Access to ongoing training and development programs. Countless opportunities to grow within the company. Full training supplied. Ready to be part of something greater? Apply today About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services. We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfill their aspirations.