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Client:
Taylor Higson
Location:
Watford, United Kingdom
EU work permit required:
Yes
Job Reference:
123b1bc1a3c7
Job Views:
1
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department.
The Role
In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload.
You’ll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.
We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
Key Responsibilities:
* Install, service, and maintain a range of production print equipment and software.
* Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
* Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
* Coordinate installations with internal teams to ensure smooth deployment.
* Keep service agents updated with the latest technical bulletins and firmware updates.
* Escalate unresolved issues to technical specialists or management as required.
* Ensure compliance with Health & Safety regulations and maintain confidentiality.
About You:
* A minimum of 3 years’ experience in a similar role as a field service engineer on digital / toner-based print production equipment.
* Strong electro-mechanical fault-finding skills.
* HNC in mechanical/electrical engineering or industry equivalent experience.
* Excellent customer service and problem-solving skills.
* Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required.
* A valid UK driving licence is essential.
What’s in It for You?
Industry competitive salary and package including performance related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, and more.
This is an urgent hire - get in touch today for immediate consideration!
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