There is an opportunity to join Northumbria Healthcare NHS Foundation Trust's Digital Services Team as an Application Support Specialist to support the efficient operation of the clinical IT applications such as PAS, ICE, and System One throughout the Trust. The post holder will join the Applications Management Team and will work closely with clinical practitioners and application specialists to co-ordinate the implementation, development, and ongoing support of the trust's clinical IT applications to deliver maximum benefits for our patients.
The successful post holder must be able to role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust.
Main duties of the job
1. Support the efficient administration of the clinical and business applications throughout the Trust.
2. Troubleshoot and resolve Help Desk calls in a timely manner and in line with Trust standards and service levels in relation to application incidents.
3. Help ensure high availability, security, and usability of Client Organisation applications.
4. Minimise downtime of the above applications by providing proactive support and a rapid response when problems arise.
5. Develop and maintain procedures and documentation of applications under the control of Digital Services.
6. Ensure the smooth running of all applications across client Organisations by providing effective application administration.
7. Monitor applications and advise on actions required.
8. Participate in the implementation of new projects as required.
9. Plan own workloads to meet time scales for achieving project completion.
10. Role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust.
Person Specification
Qualifications
Essential
* Formal qualification at Degree level or equivalent level of knowledge acquired by in-depth experience managing applications across a diverse organisation.
Experience
Essential
* Expertise within specialism, underpinned by theory or relevant practical experience.
* Significant experience of using or managing business or clinical applications or equivalent knowledge.
* Experience of working in a supervisory role.
Desirable
* Experience of clinical diagnostic applications.
* Experience of business administration systems.
Employer details
Employer name: Northumbria Healthcare NHS Foundation Trust
Address: Northumbria Healthcare Manufacturing and Innovation Hub, Avenue Rd, Seaton Delaval, Whitley Bay, NE25 0QJ
Any attachments will be accessible after you click to apply.
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