Our client is seeking a dedicated and skilled IT Support Technician with a specialization in Intune to join their Team. The ideal candidate will not only provide comprehensive IT support but will also focus on managing and optimizing their clients' Intune compliance and configuration. This is an excellent opportunity for someone with prior IT support experience and a working knowledge of Intune to grow and contribute to their dynamic team.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Key Responsibilities
* IT Support: Provide support to clients, troubleshooting and resolving technical issues efficiently and effectively.
* Intune Management: Configure and manage Intune policies and profiles to ensure compliance with security standards and client requirements.
* Client Consultation: Advise clients on best practices for Intune deployment and compliance, tailoring solutions to meet their specific needs.
* System Monitoring: Continuously monitor client systems to identify and address potential issues before they impact business operations.
* Documentation: Maintain detailed records of configuration settings, compliance measures, and support activities.
* Collaboration: Work closely with other IT team members to ensure seamless integration and support across all client systems.
* Problem-Solving: Utilize logical thinking and technical knowledge to diagnose and resolve complex IT problems.
* Updates and Upgrades: Stay updated with the latest Intune features and updates, ensuring clients benefit from the most recent technologies.
Personal Qualities
* Strong Communication Skills: Ability to convey technical information clearly and concisely to clients and team members.
* Analytical Mindset: Keen attention to detail, with the ability to analyse complex systems and identify potential issues.
* Proactive Attitude: Takes initiative to stay ahead of potential problems and continuously seeks ways to improve client systems.
* Adaptability: Flexible and able to adjust to new technologies and rapidly changing environments.
* Team Player: Collaborative spirit, working well with others to achieve common goals.
* Customer-Focused: Dedicated to providing exceptional service, with a strong understanding of client needs and expectations.
* Problem-Solver: Resourceful and innovative in finding solutions to complex technical challenges.
* Dependable: Reliable and trustworthy, consistently delivering high-quality work on time.
* Continuous Learner: Eager to learn and stay updated with the latest industry trends and technologies.
Additional Skills
* Proficiency in Scripting: Skilled in scripting languages such as PowerShell and Bash.
* Network Security: Understanding of cybersecurity principles and practices.
* Operating Systems: In-depth knowledge of both Windows and Linux operating systems.
The Team: They’re a small team of IT Support Technicians and Software Engineers who love what they do. They’re proactive in the way we work with their clients and are always on the lookout for innovations to help their clients grow their businesses.
The Benefits: They offer a competitive benefits package, along with a supportive working environment and a commitment to continuous learning and development.
Their key benefits include:
* A Health Cash Plan.
* Employee Assistance Programme (EAP): Confidential support services for mental health and financial advice.
* Workplace Pension.
* 25 days paid annual leave, plus 8 days Bank Holiday.
* Professional Development: Funding for certifications, courses, or qualifications (e.g., AWS, Microsoft certifications).
* Exclusive benefits and discounts at top retailers through ‘Reward Gateway’.
* Unlimited hot drinks and free fruit in the Office.
* Free on-site parking.
Job Type:
They we believe the most important thing is finding the right person for the role. They’re committed to being a flexible employer and are happy to discuss different working patterns.
This role could be Full Time or Part Time, with a minimum of 30 and a maximum of 41 working hour per week and can be delivered in a hybrid way.
Salary:
Competitive, dependent on experience within the salary range of £30,000-£37,000.
Start date is as soon as possible.
Statutory Info
May not be able to reply to all candidates.
All applicants must have the legal right to work in the UK.
We welcome applications from all qualified candidates, regardless of race, gender, disability, or other protected characteristics.
We are happy to discuss reasonable adjustments to support individuals with disabilities throughout the recruitment process.
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