An exciting opportunity has arisen to contribute to the delivery and development of library services at Glan Clwyd Hospital. We are seeking an enthusiastic and approachable customer service orientated individual to join our small and friendly team, to provide a range of library services to Health Board staff and students on placement.
Main duties of the job
The successful candidate will be the first point of contact for library users, and duties will include staffing the front desk, answering enquiries, providing book loans and renewals as well as carrying out general housekeeping duties and routine library administrative procedures.
A requirement of the role is the ability to work as part of a team and also to be able to use own initiative and manage the work load. You will have a flexible, adaptable approach to the role to meet changing service needs.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
We are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
1. Minimum 5 GCSEs grade C or above or equivalent, including English & Maths
2. Relevant vocational qualification at Level 3 e.g. Library & Information NVQ or equivalent experience
3. Evidence of continuous professional development
4. Awareness of health & safety regulations
5. Thorough knowledge of using IT software and applications e.g. MS Office, including Teams
6. A levels or equivalent
7. ECDL
8. An understanding of relevant legislation including GDP, Data Protection and copyright
9. Knowledge of the ALMA Library Management System or other Library Management System
10. Knowledge of medical terminology
Experience
1. Previous experience in a customer focused service
2. Experience of office and administration procedures
3. Experience of library and information work
4. Understanding/awareness of role of Libraries within healthcare
5. Experience of working in an administrative role within the NHS
6. Experience of using social media (to promote services)
Aptitude and Abilities
1. Be able to demonstrate tact and diplomacy when working with others
2. Ability to communicate clearly and precisely both verbally and in writing
3. Ability to work as part of a team
4. Ability to work on own initiative
5. Ability to work accurately and methodically
6. Ability to provide excellent customer service
7. Ability to speak Welsh
8. Ability to carry out a basic evaluation of the quality/reliability of web-based information
Values
1. Value and respect others and develop and maintain positive working and customer relationships
2. Respect and maintain confidentiality
3. Good interpersonal skills and ability to empathise
4. Demonstrate commitment and willingness to learn and develop
5. Be able to communicate with all staff groups/grades in a respectful and professional manner
6. Demonstrate a commitment to working consistently in line with Organisational Values
7. Willing to adopt a proactive approach to work
Other
1. Able to demonstrate a flexible approach to the needs of the service
2. Willingness to learn new skills and attend professional development events
3. Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,159 to £24,701 a year, pro rata
#J-18808-Ljbffr