OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Invoice Finance, aiding our Platform Support Team where you will facilitate the technical support for our clients and internal IDeal & CloseNet platform users. Working as first line support you will help resolve client queries and develop excellent customer relationships. RESPONSIBILITIES To ensure that all client queries are reviewed and resolved (whenever possible) within 24 hours. Developing and maintaining excellent customer relationships both internal and external Complete remote installs, reinstalls and extractor maintenance. Supporting business during incident management. To provide testing and UAT testing support To provide change “go live” testing support To assist with supplier management issue, actively managing any issues escalated Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. WE WOULD LOVE TO HEAR FROM YOU IF YOU: Are an analytical thinker Are enthusiastic & self motivated Have the ability to work within a team & as an individual Have good attention to detail & accuracy Are a problem Solver Have excellent IT and technical skill (training will be provided). Are able to work under pressure Have good decision Making skills Are customer focused Have excellent interpersonal skills IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: Excellent communication both verbally and written Industry Experience A UK Finance Qualification to at least Foundation level We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers374017299-899295541 To find out more about our benefits:https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group LI-CBIF LI-TW1 LI-Hybrid