Manage and direct the Technical Support Team to provide production, performance, assurance, technical, analytical, and data quality support to the Maintenance Engineering team. Desirable qualification would be Level 6 in Engineering, ie degree level or equivalent. P ossess a strong understanding of both high voltage and low voltage systems, with a particular focus on AC systems operating at up to 650 volts. Candidates should have an understanding of different electrical earthing system arrangements, i.e. IT / TNCS. Candidates should be able to demonstrate advanced data handling capabilities and proficiency in Microsoft Office applications, as these skills will be essential for daily operations and reporting. Please Note: This post requires Counter Terrorism Clearance (CTC) Security vetting. Unless already held the successful applicant for this role will be required to clear security vetting before any offer can be progressed. As well as our commitment to your development, and approach to Equality and Diversity, here are a few of our many staff benefits: 28 days annual leave entitlement, discounts of up to 75% on rail and underground season tickets, a range of discounted offers and benefits including childcare & healthcare, a range of pension schemes, and My benefits our discounted online shopping site. Key Accountabilities Manage and direct the Technical Support team to achieve business and functional objectives and meet key performance measures. Manage development of individuals and the engagement of the team. Manage the arrangements for staff safety and competence. Monitor asset performance, reliability, productivity and efficiency. Provide technical guidance and support. Undertake survey and design work. Manage the assurance and non compliance process within the delivery unit. Undertake technical inspections and investigations. Provide local requirements to arrange track monitoring trains and receive outputs. Maintain the accuracy of systems, databases and records. Review and approve method statements and/or plans for design and/or work activities as required. Undertake an agreed programme of staff surveillance, work quality and asset condition checks. Job Skills, Experience and Qualifications Essential Relevant technical competence Knowledge of maintenance delivery processes and techniques Knowledge of safety and compliance management processes Knowledge of operational railway environment Knowledge of operational railway environment Detailed knowledge of relevant standards and procedures Design knowledge and experience Failure/incident management and rectification techniques Knowledge of other functional disciplines Good interpersonal, influencing, communication and organisation skills HNC/HND or equivalent qualification Desirable Knowledge of coaching techniques How To Apply Salary : £43,588-£49,037 Been referred by a friend, then please complete this form Remote working opportunity this role requires working in the office 5 days a week, but remote working opportunities are subject to agreement with the line manager. Click apply now to apply. What does our recruitment process look like? Once you have applied, our Recruitment Specialist will look at your CV. If your experience matches what we're looking for, you'll be invited to an interview. Drugs and Alcohol Standard: Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.